The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations by Lucy Kimbell

Book Title: The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

Publisher: BIS Publishers

ISBN: 9063693532

Author: Lucy Kimbell

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Lucy Kimbell with The Service Innovation Handbook: Action-oriented Creative Thinking Toolkit for Service Organizations

  • This is Service Design Thinking: Basics, Tools, Cases
  • This Is Service Design Doing: Applying Service Design Thinking in the Real World
  • Service Design: From Insight to Implementation
  • Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams
  • Design a Better Business: New Tools, Skills, and Mindset for Strategy and Innovation
  • Service Design for Business: A Practical Guide to Optimizing the Customer Experience
  • Value Proposition Design: How to Create Products and Services Customers Want (Strategyzer)
  • The User's Journey: Storymapping Products That People Love
  • Business Models for Teams: See How Your Organization Really Works and How Each Person Fits In
  • 101 Design Methods: A Structured Approach for Driving Innovation in Your Organization